QQI Level 5

Course Content

  • Identify key features of good customer service, including making a good first impression and meeting the customer’s needs.
  • Have a clear understanding of how customers’ perception can affect a business
  • Apply the personal skills, qualities, and attitude to deliver first class service
  • Use written and verbal skills to include appropriate style, language, and tone to effectively handle a range of correspondence and records providing services to customers
  • Demonstrate team or group work in providing customer care
  • Handle a range of challenging situations to include late and unexpected arrivals, customer errors and difficult customers.

Want to learn more?

Contact Eilish McLoughlin – [email protected]
– If employers are eligible no costs will apply.
– Enrolling now
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